This caused our customers who subscribe to your services or one of your partners (Cisco) to lose access to our site.  We reviewed our servers and found nothing to indicate we had a problem.   The canned  response (see below) provieded is not enough to justify the interupption to our business.  We want specific justification for your actions.

 

"Our automated evaluation system uses a machine learning algorithm to determine the reputation of an IP, to which the experience of a Web and Threat Analysis team is added when further research on a website is requested.  Unfortunately we cannot disclose the proprietary intelligence data collected regarding this site. If further details are needed you may elect to contact the IP owner in order to request more information about any recent changes to the site source code that may have triggered the scanners to flag the site as malicious.

Best,

Webroot BrightCloud Threat Intelligence Support"

 

Doug Downing