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I have a Windows 10 machine that locks up and becomes unresponsive when the Webroot installer is run.



I tried installing in safe mode - the installer runs ok, webroot updates and seems stable; but when you boot in normal mode, the system locks up on login and stays at the login screen. Only once you enter a user pass a try to login does the issue occur. The system is fine while still at the user selection screen.

 

Would appreciate any ideas or if a similar issue has appeared for others.
Can I have support follow up with you on this one to investigate what is going on? We'd like to get logs to see why this is happening.
Hi Nic,



Yes definitely.

I have several Win10 machines that have upgraded from Win7 with no issue but this one is determined to fight it.



Lee.
Ok I'll put in a ticket to have them contact you and find out what is going on.

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