I have a client who we just switched to Webroot. Since the switch, the users are all getting Timed Backup: Access Denied errors every few minutes. I ran an Undetermined Software report for the site but nothing related to WordPerfect showed up in the report. Online research seems to indicate an issue with Webroot and WordPerfect X6 and X7. Is there a way to determine what is causing the conflict and/or a way to remedy the situation?
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Hello @ ,
Welcome to the Webroot Community!
For this issue I would advise creating a support ticket so that our Enterprise team can take a look at this and potentially whitelist any unknown files.
Support Number: 1-800-870-8102
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
Please let me know if they are able to identify the cause of this issue and get it resolved for you.
Best Regards,
Welcome to the Webroot Community!
For this issue I would advise creating a support ticket so that our Enterprise team can take a look at this and potentially whitelist any unknown files.
Support Number: 1-800-870-8102
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
Please let me know if they are able to identify the cause of this issue and get it resolved for you.
Best Regards,
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