Can't open webroot on my Mac

  • 20 September 2019
  • 1 reply

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I installed the program from the website on my mac and I'm trying to open the program to set it up but it will only open for a second before closing out. I've uninstalled and reinstalled a dozen times but it keeps doing the same thing?

Best answer by ProTruckDriver 20 September 2019, 23:18

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Userlevel 7
Hello @bton211, Welcome to the Webroot Community Forum. ☺️

Sorry you are having trouble with WSA For Mac. This is the first time I've seen this problem with WSA on a Mac. Since you have already tried the Uninstall / Reinstall which usually solves most of the problems but not in your case. I would contact or send Webroot Support a Support Ticket. When sending a Support Ticket a Webroot Log is automatically sent. They will look over the log and see what the problem is to fix it.

Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.