Webroot® Consumer/Business - for Macs
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Sorry I have been missing for a while, but I have not been in a very good mood about both Webroot or Carbonite lately. Carbonite has been telling me that my account has been disabled every single day. I have followed all the instructions from the documentation on how to work around this issue, which is basically turning off the No IP tracking feature on EVERY WiFi connection I use and on Ethernet connections as well, and then reinstalling Carbonite each time the disabled message appears. After having done that more than 2 dozen times over many weeks, and it still will not finish a backup, I finally got a customer service call and chatted with the technical team to be told “They are working on the problem.” But I’m still getting emails telling me my backup is out of date. No, really? Sigh!. As for Webroot WSA, every time I reboot I get multiple warnings about potential security issues on system files, mostly .plist files. EVERY TIME! The number changes, but I have received as many a
Anyone else see this issue and hopefully have a work around:When I mount a DMG disk image, or plug in a USB drive to my MacBookPro, I cannot eject it because I am told one or more programs may be using it. This even happens if NO programs are shown as running. I have noted that if I quit WSA (shut it down) I can then eject these drives But WSA scanning the drives it seems leaves some process open that still has an active pin to the drives. I do not want to force eject an HD, or even a DMG as it can damage the image or drive. Suggestions anyone? (FYI: Webroot Customer Service suggested I shut down WSA, eject the drive, and then turn it back on. WORST SOLUTION EVER.)
Once again, BaseSystem.dmg, which is part of the recovery partition installer for MacOS 10.11.6 is yet again being reported as a threat. Our MSP only offers Webroot as an AV solution, and although I wish it weren't the case, it really appears that Mac support in webroot is: "Well... if we HAVE to" level of support. I've been through the Adobe Creative Cloud crippling false positives of a year ago where if you didn't hit the right button, your CC install would be trashed. I've been through the total lack of interest in fixing the "Secure keyboard entry" conflicts with Adobe apps. I've been through the horrendously slow drive scans compared to other products. The high CPU usage... the firing off of multiple simultaneous scans... the CPU fans going nuts... The persistant Exclamation mark in the menu bar because it is going to find something wrong that isn't. Its so bad I've given up asking users to report it to me. I am normally a very civil and calm person, but this is really getting
I think I have borough this up before, but again, I am at a loss to exactly what to push or tap to see WHAT the program has found. So as a UI designer, once again I will complain that this is an AWFUL interface. If I am warned about a potential threat, I should not have to guess or search for the first thing someone will want to do: See the threats. I am going to assume “Remove Threats” will do just that, remove what IT thinks are threats. But frankly, Webroot has removed things it thought were threats hat actually broke the system and were not threats. So I need to see a list first. OK, so I actually found a way to see the list. You click on the TINY GREEN words that says, “31 items”. That takes me to Quarantine and from there I can see a tab called threats. Very round about. But several problems here: One, “31 items” is in green. Usually the color that nothing is wrong. Two, it is not obvious that one can click on the words “31 items”. They are not underlined like a link might be,
Webroot detects a malware in a Time Machine backupThreat List:MRT, OSX.Genieo.1.r, \Volumes\Time Machine-sikkerhetskopier\.Trashes\501\2019-08-08-109928.inProgress\2C64290D-CFE5-48B2-934E-A0C96D14C5C9\Macintosh HD\System\Library\CoreServices\MRT.app\Contents\MacOS, 00000000000000000000000000000000, 1790 days 22 hours 8 mins 18 secs I sent Clean Up command, it’s delivered yesterday, but today, the same warning came up. I wonder if Webroot can clean malware in Time Machine backup or not?
📢 What’s New? Coming at the end of this month, isolation will now available for your Mac endpoints! With this update, Mac systems will need new permissions.🖥️ What’s Changing? Starting with version 9.6.4, you will need to grant System Extension and Network Filter permissions on Mac endpoints. This is required for full functionality of the device isolation feature.⚙️ Prepare Now:System Extension Approval: Users will be prompted to allow system extensions during the installation or upgrade process as described in this link:https://answers.webroot.com/Webroot/ukp.aspx?pid=12&app=vw&vw=1&solutionid=3466 MDM Software: Avoid manual approval prompts by pre-authorizing these extensions with your MDM software as described in this link:https://answers.webroot.com/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=3917
I’m using a MacBook Pro (Retina, 15-inch, Mid 2014) with Big Sur OS….. I updated the secure anywhere app recently and as a result my Mac is no longer compatible with SecureAnyWhere App.. Can it be reverted to the previous version that sill worked on my system? Aside from the Anti-Virus capabilities, there were several other very helpful/useful functions to help maintain my Mac… Why would it tell me to update my App when the Update would make the product I Paid for completely unusable? Anybody know of any possible options for me to maintain some level of Virus Protection on this computer? The computer still runs like new its a shame Apple has stopped OS Support for it…. Guess I’ll have to switch to a Linux build to avoid more inevitable compatibility issues…
Every time I turn on Mac 14.6.1, I receive 1-5 virus warnings. It is always from files in the /LaunchAgents folder. There are aboutMy other AVs, MalwareBytes, BitDefender do not find any viruses. I have seen 15 different files inside of that folder be flagged by Webroot. I don't want to turn on my Mac everyday and receive 1-5 warnings.
I am running Carbonite Safe CE 22.3 on a MacBook Pro M1 Max, running macOS Monterey Version 12.4 (21F79). About once a week, I am asked to grant it Full Disk Access permission. Except that it already has it. I see that Webroot Secure Anywhere went through this about two years ago in other threads. But I do not see a solution. Any ideas? Just to prove the point, here is a screen shot:
My MacBook Pro (macOS Catalina vers 10.15.7) shuts down on it’s own all the time, everytime it goes to sleep, all windows and apps in use close out and I have to sign in all over again, start from scratch with whatever I was doing, everytime. I have not been able to find a root cause.I have Webroot secureanywhere CE24.2. System Analyzer says I have a low amount of physical RAM (less than 4GB), and says updating Hardware May improve performance. But I do not know how to do that.It also says I have a high amount of RAM used by processes (processes using more than 250 MB), and large number of temporary files (more than 200 MB).Looking for some help with a solution. I have read that reinstalling MacOS might help, but I'm not sure how to do that, and also concerned about losing files if I do reinstall MacOS. Thanks for any help you can provide.
There’s a previous post from 5 months ago on this topic. I just recently bought Webroot for our small company, and I’m in the process of rolling it out to my Mac users, I have run into the same issue with Dropbox and the initial scan that the previous post talks about.We have nearly 900 GB in our Dropbox! I tried signing out of Dropbox on my Macbook that I use for testing, to see if the initial Webroot scan would thus quickly skip or ignore files that aren’t stored locally. But the scan just attempts to open a Dropbox file (online only), and it waits several seconds to see if it will download before moving on. From the previous post, I was hoping that enough time has gone by that an update to Webroot for Mac might have resolved this. It doesn’t appear so.
Installed Webroot Secure Anywhere on my MacBook Pro M1 running Ventura, and the initial scan has run for hours and never completes. It appears that it is scanning every file in my OneDrive, most of which are cloud-based.This makes Webroot useless for me, and I’m going to have to remove it and go with another alternative.Truly sad, as Webroot used to be a decent product.
Greetings to everyone,Thank you for any kind of help in advance. I have External SSD Hard Drive that i am trying to scan. I share document with my SSD hard drive and I am trying to scan with my webroot on Mac OS ventura. From advance setting > scan setting> Scan Option > selected scan mount Drive but still It does not Scan my External SSD . How can I scan External SSD with webroot on Mac OS Ventura?Please Someone Help me out !!!!!!
Hi,Has anyone seen something like this? Looks like a bug with the latest version on MacOS to me.My Webroot reported what appears to be an old threat this morning (Dwell time1870 days+) on my Macbook for a file that no longer exists. I tried to open Webroot Secure Anywhere on my Mac (agent v9.5.8.209) , but it was not responding, though Activity Monitor showed it was running.One of my clients has a similar issue, a very old threat (Dwell time 1078 Days+) endpoint (agent v9.5.8.209) has been offline/unavailable from early this morning.I have uninstalled Webroot Secure Anywhere, restarted and reinstalled from a newly download copy. Now I get this segmentation fault from the Webroot process on my Macbook. -------------------------------------Translated Report (Full Report Below)-------------------------------------Process: Webroot SecureAnywhere [4737]Path: /Users/USER/Downloads/Webroot SecureAnywhere.app/Contents/MacOS/Webroot SecureAnywhereIdentifier: com.webroot.Webroot-SecureAnywhereVe
I’m running MacOS 13.4. I keep getting a notification that says “Turn On Your McAfee”. It shows up once every 2 or so minutes. I’m guessing that it’s some sort of Malware. I never used McAfee. And I haven’t clicked on this notification. I examined System Settings / Notifications. McAfee is not on the list. What do I do to get rid of this?
