Cannot uninstall from MacOS Catalina 10.15.6

  • 11 September 2020
  • 2 replies

I cannot uninstall from Mac Catalina 10.15.6.  I submitted a ticket five days ago.  I have been on hold for an hour the past three days in a row and no answer.  Someone PLEASE help me.  No Webroot shows in the apps or anywhere in Finder on my computer.  I cannot install new version of Webroot or any other virus protection.  I cannot even reset my password and had to register a different account.  Any help is appreciated.

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2 replies

Customer service is very bad. Even the guys in the Webroot community play gods when it comes to giving andy advice. I have gone through this 3 times. It eventually disappears in the long thread and then it’s closed. 

I finally talked with someone and my issues were resolved.  I hope I don’t have any more issues with the software this time.