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Carbonite Keeps Asking for Full Disk Access

  • 29 September 2022
  • 14 replies
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I am running Carbonite  Safe CE 22.3 on a MacBook Pro M1 Max, running macOS Monterey Version 12.4 (21F79). About once a week, I am asked to grant it Full Disk Access permission. Except that it already has it. I see that Webroot Secure Anywhere went through this about two years ago in other threads. But I do not see a solution. Any ideas? Just to prove the point, here is a screen shot: 

 



 

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Best answer by MajorHavoc 28 October 2022, 03:17

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Userlevel 7
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I’ve yet to install Carbonite on the newer M1 Max chips but I'm having all sorts of other issues with multiple different services and apps with these M1 Max chips. So this might be another issue linked to the way these new processors work.

I can only think of 2 things I would try :

  1. Click the - button and remove Carbonite from Full disk access,. Restart the machine and then manually add it in again but pressing the + button, navigating to /Applications and adding Carbonite back in.
  2. Uninstalling Carbonite, then do everything listed in step 1.

Good luck, let me know if you get any luck.

Userlevel 7
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Thanks Russel. I had already tried both of those.  As I work at Apple, I have filed a big report on this issue. Have not seen it for b other programs though. 
 

I’m guessing that something in the enhanced security prevents an app from asking if they have full disk access, so the response they get may be wrong, so they pop up an alert. Might alto be the protections on one or more files not set for access, so Carbonite thinks they don’t have access. 
 

Hopefully this will get worked out. Not a show stopper, but a bit annoying.  
 

Cheers

Userlevel 7
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No worries. Be interested to know if you get a solution. 

Userlevel 7
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Anyone from Webroot/Carbonite have anything to add? You must be aware of this issue?

Userlevel 7
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This has stopped happening. I am not sure what changed, but it has stopped for now. 

Userlevel 7
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🤷🏻‍♂️ Weird. Sometimes things fix themselves. Annoying though as it’s nice to know what caused it and what resolved it.

Also sometimes clients ask what you did to fix it and you feel like you need to provide an explanation!

glad it’s sorted though 

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Hello all. Now a year later, and this has started all over again. Carbonite is constantly asking for Full Disk Access, even though it is turned on.  Anyone else seeing this again? MacOS 14.3 (23D56)

 

SIGH

Userlevel 7
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@MajorHavoc 

Have you reached out to support? 

Userlevel 7
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Yes. But not much help. 

Userlevel 7
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What did they say @MajorHavoc ?

Them not fixing it isn’t good enough. Hold them to account. If you pay for the service, then they’re job is to ensure said service works. I’d call and call and call until they knew my name. We spend tens of thousands of dollars with OpenText and I don’t give an inch. There’s well over a dozen high ups @ OpenText that know me and my MSP/MSSP, from the sheer number of times I’ve been critical of things, required help, offered beta and design help etc… 

 

Userlevel 7
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It was implied that it was fixed if I read it correctly. I will wait for the next update and see if it still happens.  Thanks. 

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Hi @MajorHavoc,

I’m the PM for the Webroot Mac team but I wanted to let you know I’ve reached out to the Safe PM to talk about this. We’ve struggled with the same problem on the Webroot Mac team because Apple has been very reluctant, in the past, to provide us with a good way to discover the current state of this (as you suspected above). They finally gave us something, though, so I’ve let them know in case they hadn’t gotten the same breakthrough with Apple yet.

Userlevel 7
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Hi @MajorHavoc,

I’m the PM for the Webroot Mac team but I wanted to let you know I’ve reached out to the Safe PM to talk about this. We’ve struggled with the same problem on the Webroot Mac team because Apple has been very reluctant, in the past, to provide us with a good way to discover the current state of this (as you suspected above). They finally gave us something, though, so I’ve let them know in case they hadn’t gotten the same breakthrough with Apple yet.

Thanks Jeremiah, I appreciate the update. 

 

Having spent 10 year at Apple, I feel for you. I recall writing a program that killed my spawned tasks if they hung,  and got a real ration of *&!% for doing that, telling me that tasks should properly exit on their own. Later not even allowing it to happen. (So why have stop/exit call if one can’t use it?) And I get the paranoid issue Apple has for security sake, worrying that a launched app could kill or affect other apps owned by the same user, so they went to the extreme in protection. 

Hopefully what Apple has give you will solve this issue. 

Cheers

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Hopefully this is progress for the Mac version!

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