Cleanmymac not working after installing webroot

  • 19 October 2020
  • 4 replies

Hi guys,

My friend is using Mac OS Mojave 10.14.5 and ever since I installed webroot on her mac, cleanmymac is just not working anymore.


Also, I cannot access the user interface of Webroot on her mac either.


Any help?

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4 replies

Userlevel 3
Badge +11

Because Webroot sees CleanMyMac as a malware. You need to remove CleanMyMac from the quarantine.

Hi Hungpham,

thank you for your reply, can you let me know how to do that?

Userlevel 3
Badge +11

You can do it from Webroot GUI. However, I just noticed that you cannot access the GUI. You should contact Webroot support first, to see why you cannot access the GUI on that computer.

Cool, thanks for your help! I will contact webroot :)