I had a geek squad tech work on my macbook pro and back up hard drive to remove the remaining threats from the scan. Webroot was unable to remove the threats called"pua.bundleinstaller.gen from my computer. I have more threats now than I did in the first place and I haven't even restored my computer back from the back up hard drive. Is there a way that I can find this threat in the Time Machine and remove it myself. Any help is appreciated. Thank you.
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Hello@ wrote:
I had a geek squad tech work on my macbook pro and back up hard drive to remove the remaining threats from the scan. Webroot was unable to remove the threats called"pua.bundleinstaller.gen from my computer. I have more threats now than I did in the first place and I haven't even restored my computer back from the back up hard drive. Is there a way that I can find this threat in the Time Machine and remove it myself. Any help is appreciated. Thank you.
,,
Welcome to the Community Forum,
Can you tell me is this threat the name of pua.bundleinstaller.gen the corroect name?Because I can''t find this threat anywhere under this name.
My best advice is to Contact Support free of charge with an active subscription.
I will ping our Mac Threat Researcher now for help.
pua.bundleinstaller.gen
EDIT: Please look at this thread
We will probably not hear from wanderingbug until tomorrow.
Hang in there and we will get you help but go ahead and issue that Support Ticket . OK?
Best Regards,
Hello,
In some cases, Webroot will detect a threat that is located on your backup, such as Time Machine. If the file are in the backup, then they cannot hurt your system. You would have to restore the files from the backup to get them on the system, and at that point the Real Time Shield in Webroot would find and remove them. Even though Webroot cannot remove these files, as space for newer backups is needed the older backups will be deleted. This will delete the threats from the backup as well.
We recommend if Webroot continues to detect these files that you uncheck the box next to them on the removal page. This will tell Webroot to ignore the files in their current location.
If you would like to remove these files manually from the backup in Time Machine, you can use the following steps:
Note: This action is permanent, and will impact all past backups on the given Time Machine drive, even backups from the distant archives on that drive. For this reason, be absolutely certain you want to remove an item before deleting it, otherwise you may end up missing data you would have wanted to keep.
1. Open the backup manager by pulling down Time Machine menu item and selecting, “Enter into Time Machine.”
2. Navigate to the directory location of the files/folders you want to remove.
3. Right-click on the folder or file you want to remove and select “Delete all backups of pFile Name].”
4. Confirm the removal.
As the process is the same whether you are deleting the backup of a file or an entire folder, please be careful to only select the items you wish to delete. You cannot recover these files.
Another option available to Time Machine users is to exclude the files and folders from being backed up by the Time Machine. You can add them to the exclusion list which will permanently block the files/folders from being backed up in the future. By doing this, the infected file will eventually be deleted from the backup over time and prevent it from ever getting re-introduced to the drive should it be installed on the computer again.
Regards,
In some cases, Webroot will detect a threat that is located on your backup, such as Time Machine. If the file are in the backup, then they cannot hurt your system. You would have to restore the files from the backup to get them on the system, and at that point the Real Time Shield in Webroot would find and remove them. Even though Webroot cannot remove these files, as space for newer backups is needed the older backups will be deleted. This will delete the threats from the backup as well.
We recommend if Webroot continues to detect these files that you uncheck the box next to them on the removal page. This will tell Webroot to ignore the files in their current location.
If you would like to remove these files manually from the backup in Time Machine, you can use the following steps:
Note: This action is permanent, and will impact all past backups on the given Time Machine drive, even backups from the distant archives on that drive. For this reason, be absolutely certain you want to remove an item before deleting it, otherwise you may end up missing data you would have wanted to keep.
1. Open the backup manager by pulling down Time Machine menu item and selecting, “Enter into Time Machine.”
2. Navigate to the directory location of the files/folders you want to remove.
3. Right-click on the folder or file you want to remove and select “Delete all backups of pFile Name].”
4. Confirm the removal.
As the process is the same whether you are deleting the backup of a file or an entire folder, please be careful to only select the items you wish to delete. You cannot recover these files.
Another option available to Time Machine users is to exclude the files and folders from being backed up by the Time Machine. You can add them to the exclusion list which will permanently block the files/folders from being backed up in the future. By doing this, the infected file will eventually be deleted from the backup over time and prevent it from ever getting re-introduced to the drive should it be installed on the computer again.
Regards,
Hi Devin!
Thank you for the speedy reply! Much appreciated! 🙂
Thank you for the speedy reply! Much appreciated! 🙂
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