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How to scan External HDD with Webroot on Mac OS ventura ?

  • 16 July 2023
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Greetings to everyone,

Thank you for any kind of help in  advance. I have External SSD Hard Drive that i am trying to scan. I share document with my SSD hard drive and I am trying to scan with my webroot on Mac OS ventura. From advance setting > scan setting> Scan Option > selected scan mount Drive but still It does not Scan my External SSD . 

How can I scan External SSD with webroot on Mac OS Ventura?

Please Someone Help me out !!!!!!

 

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Best answer by ProTruckDriver 16 July 2023, 12:51

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Userlevel 7

Hello @kaziashiqul Welcome to the Webroot Community Forum.

Your Mac should scan the external drive with Mounted Drives checked. I would recommend getting in contact with Support to sort this out. 

Webroot Support:

Submit a ticket 24/7/365

Call 1-866-612-4227  during the week Mon - Fri 7 AM to 5:30 PM (MDT)

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

Please report back here on the forum what Supports answer is and how they sorted the problem. 

HTH,

Dave

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