Mac Big Sur

  • 20 January 2021
  • 2 replies

I have Mac Big Sur and the latest Webroot the scan gets stuck in preparing to scan with no progress how do I fix this?


Best answer by TripleHelix 23 January 2021, 23:30

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2 replies

The same thing is happening to me. No matter what I try to resolve it, it keeps happening. 


Very frustrating. 

Userlevel 7
Badge +63

Hello @Johnbrannon  and @tomj96 


It’s best to Submit a Support Ticket and ask a Mac Expert and they will be able to help you.


Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.