Mac OS 10.15 freezing and involuntary restart with Webroot scan

  • 28 August 2020
  • 4 replies

Since the Mac OS 15.5 update the desktop freezes and then restarts after Webroot runs a scan. This is very inconvenient and frustrating. 

What can be changed to stop this? 

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4 replies

Userlevel 7

Hello @YellowRose , Welcome to the Webroot Community Forum.


Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.

Support Ticket System is Open 24/7


Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.




I submitted a ticket 4 days ago. No response from Support. Is this wait time normal for Webroot. Please advise as the issue is obstructing my work.

Userlevel 7
Badge +63

Hello @YellowRose  I will ping the Community Staff and they will be able to help you and find out what happened to your ticket. @khumphrey  @freydrew probably tomorrow sometime.



Userlevel 7
Badge +20

@YellowRose ,

Can you please send me a private message including the email associated with your webroot account? I’ll check on your ticket for you.