Mac owner and when I open Safari, there are pop us and a voice saying to call the # to rid virus.

  • 13 January 2016
  • 1 reply

I'm a mac owner who really isn't a techie.  I have a problem with Safari.  My solution has been to use Firefox, but I need to return to Safari.  How do I overcome the pop that controls the safari screen and insists I call the number provided to rid of the virus?
Thanks for your help!

Best answer by Ssherjj 13 January 2016, 18:02

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Userlevel 7
Badge +62
Hello ?
Welcome to the Webroot Community,
Edited : This is called a PUA.
Adware, browser hijackers and potentially unwanted programs are these days able to infected the Apple Mac OS X operating system. This type of infections are designed specifically to make money. They generate web traffic, collects sales leads for other dubious sites, and will display advertisements and sponsored links within your web browser.
  1. From the Safari menu, select “Preferences“. [img][/img]In the Safari Preferences window, click the “Extensions” tab. Find any unknown plugin, then click on the “Uninstall” button. This infection can add more than one extension, it is recommended that you remove all unknown extensions from Safari.Known malicious extensions: MacSaver, MacVX (and variants like MacVaX), MacCaptain, MacPriceCut, SaveOnMac, Mac Global Deals or MacDeals, MacSter, MacXcoupon, Shop Brain (or variants like SShoP Braaiin), PalMall, MacShop, MacSmart, News Ticker Remover, Shopper Helper Pro, Photo Zoom, Best YouTube Downloader, ArcadeYum, Extended protection, Video download helper, FlashFree or GoldenBoy.[img][/img]
  2. Next, select “Preferences“, go to the “General” tab and change the “Default Search Engine” to Google. Then, in the “General” tab, find the “Home Page” and change it to “”. [img][/img]
You can Submit a Support Ticket free of charge with a Webroot Subscription. Support will galdly check this out for you!
But could you go into Safari and at upper left hand corner of Safari click Preferences/Security and check to see if it looks like this? Make sure Block popups are checked.

Also add a good free Ad Blocker like the ones suggested below:
For Internet Explorer Ad Block Plus:
For Firefox uBlock: or Privacy Badger:

Google Chrome uBlock: or Privacy Badger: