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Where to start?

 

  1. Ive used Webroot Secure Anywhere on my Mac for a few years.  Suddenly it informed me that my subscription is to expire in 20 days.  I renewed my subscription last month and Webroot - after an email - added the days remaining on the old subscription to the new subscription and it showed something like 380 days or so.  No more.
  2. I follow the steps to remove Webroot - for a fresh install - and am delighted to find that Webroot states “The operation can’t be completed because you don’t have permission to access some of the items”.  On my own Mac - that’s pretty disgraceful Webroot!
  3. So I go throw the pain of logging in to my Webroot ‘Console’ to find three ‘expired’ versions of the software from years gone by and nothing about the software I now have.
  4. Cannot delete it to try and re-install.  Webroot is claiming I don’t have permissions to operate their software on my own Mac!!  Console is a joke.
  5. Fed up Webroot.  Utterly fed-up.  Not so happy new year?

Hello @stanretoma  Sorry about the problems you are having with WSA on your Mac Computer.

The answer to #3 in your post above is that when uninstalling WSA from a Mac computer there are some files left behind. Those files ONLY can be deleted with Sudo Commands Only From Webroot Support. Here are the files that are left behind:

 

To sort out all of your problems on your Webroot Account and on your Mac, please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.

Support Ticket System is Open 24/7

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave.

Many thanks for the information.  I failed to mention in my text that:

 

6.

Thanks for the reply.

I failed to mention in my initial text:

  1.  I’ve tried numerous times to submit a Support Ticket but Webroot will not accept my Password.  I’ve even asked for a new one - had an email - changed the password - and can’t get in to submit the ticket.  I can get in to the Console but not Webroot.  Useless.
  2. I purchased the 5 license package and my children at college inform me that their Webroot software is telling them they now, like me, have 19 days of cover.
  3. ?
  4. ?
  5. ?

@stanretoma The fastest way to get all these problems solved would be to  Contact Webroot Support  by phone. They could solve the problems in a matter of minutes.

HTH,

Dave.

Roger that, ProTruckDriver!  I’ll get on it.  Just all frustrating.  Happy New Year.

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