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Dear Webroot for MAC users,



Later this month, Apple will release a new version of macOS, macOS 10.15 Catalina. We’re working closely with Apple to ensure our software is compatible with macOS 10.15 and plan to have an update in the coming weeks.



Until then, upgrading your device to macOS 10.15 will prevent Webroot from functioning properly as it is not compatible.



We will inform you when it is safe to upgrade your macOS.



If you need help with Webroot in the meantime, please reach out via the appropriate links below:

· Business Support: https://mysupport.webrootanywhere.com/supportwelcome.aspx?

· Consumer Support: https://detail.webrootanywhere.com/servicewelcome.asp

· Best Buy Support: https://www.bestbuy.com/services/remotesupport or 1-888-BEST-BUY



Thank you,

Pawani Vaddi, Sr Product Manager

Webroot Support has been an utter joke. I tried emailing in a support ticket and it took 3 weeks to get a reply that said “Call us”

I called and I sat on hold for nearly 2 hours before the “we appreciate your call” message changed to “call us during our business hours”.

This app has not worked for me for more than half a year. Updates, Uninstalls, Reinstalls, will never ever get to finish a scan before I’m prompted to enable full disk access for the 1000th time.

I look forward to the update coming this month, but if it fails just as miserably as all the past updates have, I will be looking for a refund. No point in paying for a product that won’t work.

Webroot Support has been an utter joke. I tried emailing in a support ticket and it took 3 weeks to get a reply that said “Call us”

I called and I sat on hold for nearly 2 hours before the “we appreciate your call” message changed to “call us during our business hours”.

This app has not worked for me for more than half a year. Updates, Uninstalls, Reinstalls, will never ever get to finish a scan before I’m prompted to enable full disk access for the 1000th time.

I look forward to the update coming this month, but if it fails just as miserably as all the past updates have, I will be looking for a refund. No point in paying for a product that won’t work.

Completely agree.  I've got clients with over a year left on their subscription.  Either they get a refund or we will go through our credit card company to get a refund.

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