• 30 May 2020
  • 1 reply

Had a notice to update my webroot scan.  Followed directions: system preferences - privacy - full disk access - clicked “+” to unlock - selected webroot secure anywhere.  Then I was to click ‘open’.  Where is that? 


Best answer by Ssherjj 30 May 2020, 03:08

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Userlevel 7
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Hello @diann67 

Welcome to the Webroot Community,

Sorry to hear it sounds like you are having issues with Webroot on your Mac?

My advice would be to Submit a Support Ticket and they will help you sort this out. This is a free service.


Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and support can take up to 48 hours to reply or a little longer because of COVID-19.