Basically, I did not update my mac because of the issues with Webroot and Catalina until the new update for Webroot was released. When I updated my mac, I followed the instructions and gave Webroot full disk access, but was never given the prompt to install the extension or change the system preferences.

I noticed that the Webroot was not working like before and things were taking more time to load and it had not run a system check for a couple days. I decided to uninstall and reinstall it, which had its own problems. When trying to delete Webroot, it said I had “no permission to access some items” even though I am the only user on this computer and I was the one that downloaded it. I put my mac in Safe Mode and finally deleted it and now that I’m trying to install it again, I can download the installer but when I open it, no prompts come up and I cannot log into my account.

Furthermore, I have asked Webroot customer service a day ago and have still not gotten a response. I just want to redownload Webroot. Any help would be appreciated