service record pop up malware

  • 1 October 2021
  • 1 reply

Use a mac pro and we have a pop up screen that says service record and or Receiver helper 

Seems this is malware but weboot does not identify 

web says it is an extension on safari but it does not show in extensions 

Need for it to go away 

No did not click on to but it is a pain


Best answer by TripleHelix 1 October 2021, 01:46

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1 reply

Userlevel 7
Badge +63

Hello @windley 


The best thing to do is please contact Webroot Support via the ticket system.


Webroot Support:

Submit a ticket

Call 1-866-612-4227 during the day: Mon - Fri 7 AM to 5:30 PM (MDT)