Threat Detection Shows NO THREATS - Webroot is Confusing

  • 31 October 2020
  • 1 reply

Why is Webroot showing there is a THREAT in Orange but the scans show NO threats. This is really confusing and frustrating to see this. Cant rely on Webroot if this is not going to get fixed ASAP. This is on a MacOS Catalina. 



Best answer by TripleHelix 1 November 2020, 01:11

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Userlevel 7
Badge +63

Hello @ahp747 


Please Submit a Support Ticket and they will sort it out for you.


Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.