Trouble with Scan

  • 29 January 2022
  • 1 reply


my webroot wont run its first scan

i have a macbook pro


i tried to uninstall but it told me i cant delete it because i ‘dont have access to some of the items’




Best answer by TripleHelix 29 January 2022, 18:29

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Userlevel 7
Badge +63

Hello @magelet87 


Sorry for the issues you are having, it’s best to contact Webroot support via the ticket system on the weekends.

Webroot Support:

Submit a ticket

Call 1-866-612-4227

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.


Can you tell us what OS you are running and tell them in the ticket as well!