Unable to Login

  • 20 September 2020
  • 2 replies


  I have my Webroot secure 360 when I try to login it takes password and mfa , the screen comes and it logs me out. What a frustration and it doesn't let submit a ticket neither allow me to login


Its Mac , it asks me to upgrade for latest version doesn't let me uninstall it


I feel I got a stupid and worst software . I used to be Norton fan, but a friend suggested to Webroot and I feel bad with no support .

what a stupid software which doesn't help the customer how do we promote ?


Best answer by ProTruckDriver 20 September 2020, 04:36

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2 replies

Beauty of the company no customer care during weekends.

Userlevel 7

Hello @maddyfreaks , Welcome to the Webroot Community Forum.


Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.

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Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.