• 13 December 2021
  • 1 reply

our webroot in the dock does not show an exclamation point, however at the top it does, and when I open webroot , it says first scan not completed or something like that? I want to make sure that our computer is protected. Please let me know about this. thank you. I have an Imac desktop.


Best answer by TylerM 13 December 2021, 19:31

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Userlevel 7
Badge +25

Hey @midge1959 


As long as the icon for Webroot is green, then you should be considered protected and a scan run recently. If the icon is yellow or red, then it will need attention and will specifically tell you what is required (usually a scan or to quarantine items).

If you still have issues and would like us to remote onto the computer and make sure everything is alright we’re more than happy to do this with our free support below