When running Webroot on my Mac the WSDaemon consistently uses 100% of the CPU. The fans spin up and the system slows to a crawl even when doing basic tasks like web browsing. If I kill the process or reboot the machine everything is ok for ~15 minutes and then WSDaemon goes back to 100% CPU usage.
I’ve attempted uninstalling / reinstalling Webroot and that hasn’t helped. In addition I can’t get the Webroot window or menu bar icon to show up.
macOS version: 10.15.4 (19E266)
Hello
Welcome to the Webroot Community,
Sorry to hear you are having these issues with high CPU usage on your Mac. Would you please Submit a Support Ticket which is free of charge with your active Webroot subscription and they can get to the bottom of this for you?
Hope this helps somewhat?
Hey
I reached out to our support team about this and they said the following:
“you could see a higher CPU usage from WSDaemon if the agent is in the midst of running a scan. Macs are also kind of funny in the way they calculate CPU usage percentages. In Windows 100% of the CPU is representative of the calculated processing power of the CPU, whereas on Mac, you'll have processes sometimes running at over 100% CPU. This is a result of how Mac systems present CPU usage, as it's really looking at the usage on a single core as opposed to the usage across all cores at once. So for example, on a quad-core system the max CPU percentage available would be 400% (based on how activity monitor displays usage). Dual Core would be 200%.. etc etc”
Long story short - It’s very possible that this CPU spike is from a scan. But they’d love for you to reach out to them via ticket or phone to make sure everything is alright!
-Keenan
If Webroot is using significant CPU, such as 100% or more, shouldn’t I be seeing Bytes Read increasing at a steady rate? I’m seeing “Bytes Read” increase at maybe 0.02 GB every 2-3 minutes. Seems very very slow for such extreme CPU usage.
Hello
I would recommend contacting Webroot Support. When sending a Support Ticket a copy of Webroot's log gets sent automatically.
Webroot Support:
Call 1-866-612-4227
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Thanks,
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