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Webroot not scanning with the Catalina 10.15.2 update

  • 13 December 2019
  • 1 reply
  • 116 views

Webroot won’t perform any scans with the new update. I’ve got the lovely little blue screen and “Scan Failed” messages. Uninstalling and reinstalling the app didn’t help either. What a mess. Anything else I can do?

1 reply

Userlevel 7

Hello @klhc15 , Welcome to the Webroot Community Forum. :relaxed:

 

Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.

Support Ticket System is Open 24/7

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave.

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