Hi BT3087

 

Welcome to the Community Forums.

 

It may be due to the version of the Mobile app that you have downloaded/installed...there can be some confusion around which one to use.

 

So please take time to review this previous thread on a very similar topic, especially the 3rd & 4th posts that may be of most help to you re. your issue.

 

If that doe not resolve the issue for you then please either come back here with further information on the issue or you can Open a Support Ticket so that the Support Team can look into this issue for you.

 

Either way please do let us know how you get on as feedback is very helpful to us in terms of helping users who come here in the future with the same or similar issue.

 

Regards, Baldrick

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