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Webroot Mobile for iOS

Support for our iPhone and iPad apps

  • 257 Topics
  • 799 Replies
257 Topics
J
JP_Retired Webrooter
posted in Webroot Mobile for iOS
Is my iPhone protected or is there an app I need to download?

[b][img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/29786i4B8D6049F74A642D.png[/img][/b] [b]Some of the most common questions I see while looking across the Social Channels are the age-old: [/b] [b][i]"Is my iPad secure?" [/i][/b][i]or [b]"Can I put Webroot on my iPhone?"[/b][/i]   The short answer is that there are no "real" AntiVirus solutions on the App Store because Apple includes all Security fixes in their Software Updates. That being said, we do offer a free [url=http://wbrt.io/9ttb]SecureWeb Browser[/url] you can get right from the App Store. [i]Browse, bank, search, shop, or use your favorite social network. We'll block the malicious websites for you.[/i]     The most important rule to follow is to [b][url=https://support.apple.com/en-us/HT204204][i]always[/i] update to the latest iOS version.[/url][/b] Here are some other suggestions to help protect your iPhone/iPad:   [list] [*][b]Activate find my iPhone

5104
TripleHelix
Moderator
9 months ago
V
New Member
veritaNew Member
asked in Webroot Mobile for iOS
Error both logging in and trial link

 

371
TripleHelix
Moderator
1 year ago
M
Fresh Face
Mick52Fresh Face
asked in Webroot Mobile for iOS
cannot use webroot apps on my i-phone or i-pad,it will not let me sign in

i saw where someone had the same trouble i had signing in to webroot secure complete on there i-phone and i-pad

1307
J
New Member
1 year ago
S
New Member
SUGIANTNew Member
asked in Webroot Mobile for iOS
error stating 3 devices connected, disconnect device.

As far as I can tell I only have 1 connection going. I see there was a solution, can I get that? Thanks. 

581
TylerM
Administrator
1 year ago
P
pcenglish
asked in Webroot Mobile for iOS
Iphone x secure browser

It appears that thus app hasn't been updated for use with iPhone X. Unless I go in landscape mode, I can't get to the green with for setup.

3731
A
New Member
1 year ago
G
New Member
gshimerNew Member
asked in Webroot Mobile for iOS
Assistance needed for downloading Webroot security on I-Pad

I have renewed my Webroot security on my laptop, but now would like to install on our I-pad we’ve had from past (my account allows up to 3 devices) I went to I-pad and downloaded App Webroot Secure and created account setup properly, etc…. However unlike my laptop whereby I have Webroot icon on menu bar how to I see or activate Webroot for the I-Pad?   

9263
P
New Member
3 years ago
B
New Member
BlueeagletechNew Member
asked in Webroot Mobile for iOS
iphone webroot antivirus app

Hi to all I cannot find the app on apple store and all topics on your support/comunity panel are very old.we use webroot on all pcs and servers but we wanna extend protection to all devicesplease let me know how to proceed bestbarbara

4836
J
Community Expert Advisor
3 years ago
E
Fresh Face
eicarhFresh Face
posted in Webroot Mobile for iOS
iPhone X security?

Recently, my wife lost her iPhone X and it is showing offline. It was fully charged earlier in the day so it was destroyed by someone or turned it off. Wouldn’t it be a helpful iOS feature to enable password protection to turning the phone off? This would essentially make the phone location known as long as there was battery life. Are there any security reasons Apple wouldn’t add this? I’ve sent it in as a feature request but surely I’m not the first person that has thought of this, right?

1062
edwin_eekelaers
Popular Voice
3 years ago
T
Fresh Face
tarnsmanFresh Face
asked in Webroot Mobile for iOS
Webroot SecureAnywhere to Ipad

[h1] "I have Webroot SecureAnywhere installed on my desktop. I think it is supposed to protect several computers. Can I add my Ipad to it?"[/h1]

16261
Ssherjj
Moderator
5 years ago
C
chadcordrey
asked in Webroot Mobile for iOS
iphone

How do you scan your iPhone

6891
Ssherjj
Moderator
5 years ago
S
Fresh Face
Sean34Fresh Face
asked in Webroot Mobile for iOS
logging into the iOS app on iPhone

I have 2 questions: First, I was able to download the SecureWeb app on my iPhone 6 no problem. However, it won't allow me to sign in. When I click on "sign in" it takes me to the Webroot website, where I sign in. But the app tells me I am not signed in. How can I sign into the app itself? I am so confused. Second, there appears to be two different apps in the Apple app store for Webroot: SecureWeb, and another one called WiFi Security. What is the difference? In any case, I can't log into either app successfully. Thanks!

12524
Ssherjj
Moderator
5 years ago
M
Fresh Face
MeowmeowFresh Face
asked in Webroot Mobile for iOS
This is very very hard to use on my iphone.

Using Webroot on my iPhone is a total enigma help.

4403
M
Fresh Face
5 years ago
P
Fresh Face
PGS4038Fresh Face
asked in Webroot Mobile for iOS
free webroot browser on iOs crashes

If webroot browser security is switched on, it's impossible to change the displayed webpage without browser crashing (shuts down). If security is switched off then it works correctly. ios 12 on iPhone6.

4172
P
Fresh Face
5 years ago
Ssherjj
Moderator
SsherjjModerator
posted in Webroot Mobile for iOS
SecureWeb Browser in iOS/iPad/ LastPass

It seems that one can no longer sign into PWM that is intergrated in the SecureWeb Browser. I looked in the Apple Store to see if there was an update for SWB and there is not. Does anyone have any information on this? [user=57051]freydrew[/user] & [user=57897]LLiddell[/user] I was able to install LastPass on my iOS without any issues so far. [user=11255]BurnDaddy[/user] have you checked any of this out on your iPad? [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/94b83765-b844-4c9e-8f5f-4bdb32c2c033.jpg[/img]

4374
Ssherjj
Moderator
5 years ago
V
Popular Voice
venus60Popular Voice
asked in Webroot Mobile for iOS
Webroot Complete For IPhone

Hello everyone. I have 5 license's. and I would like to add one to my phone. Never done it. I Downloaded The App From Tunes, I think I need some kind of Invitation Code

4661
J
7 years ago
R
Fresh Face
RegFresh Face
asked in Webroot Mobile for iOS
Secureweb problems on my iPad

I installed the webroot secureweb app on my iPad.  Here is a list of issues.  Any help is greatly appreciated. 1.  After installing, my account still indicates I have NO mobile devices protected in contrast to the webroot website instructions. 2.  There is no toolbar at the bottom of the secureweb window. 3.  Because of (2) it is hard to find bookmarks. 4.  Once I found the bookmarks there was no option to edit the name of bookmarks. 5.  The reviews on the Apple app site are ALL negative with only one exception and I don't think that user understands how to use the secureweb app. 6.  I thought Webroot provided 24/7 support.  Guess I was wrong.   Has anyone found solutions to issues 1-4 above?

4615
Ssherjj
Moderator
7 years ago
F
fitzroyh
posted in Webroot Mobile for iOS
virus

I was trying to access "AAANETACCESS.COM"  on my Ipad and got an alert from apple that I may have been hacked. Any thoughts?

3442
Ssherjj
Moderator
7 years ago
T
Fresh Face
tiger11946srFresh Face
asked in Webroot Mobile for iOS
help with username & password

Niether my username (?) or password are being accepted? Please advise. Tim ~ [i]Personal Information Removed[/i] ~  Thank you!!!

3955
S
7 years ago
L
Lindaherms
asked in Webroot Mobile for iOS
What is 844 757 8828 Webroot Customer Service Number my Facebook Got Hacked from my Iphone 6s

I noticed that i installed webroot for my iphone 6s and after installing it after few days i see some one has access to my facebook account they created 2 more accounts and now they are contacting my friends and family for money on the name of diability i am very pissed off with Facebook Customer Service Number and Webroot Customer service Number because some is using my identity and they are making my friends a fool . i also tried to contact 844 672 9115 facebook PHone Number for technical issues but they told me my security on phone was the main issue so i told them i bought webroot which i think has best reviews in market so i contact webroot customer service on the number given above they  put me hold and my call got disconnected i have not heard back from Webroot Billing team or Webroot Customer service phone number.

5612
J
7 years ago
R
New Voice
RockHermitNew Voice
posted in Webroot Mobile for iOS
Mobile keycodes

I'm not finding my exact problem in the subjects. Our webroot for our pcs has been renewed and updated with no problems. Now, I'm getting notices that there is only one day to renew it on our Amazon Fires. When I tried to replace the keycode with the new one, it tells me that the keycode has already been registered. Yes, it was registered; on the pcs (two of them). I'm lost. The person who does all this for me is now on vacation, and I haven't a clue what to do. I found the keycode screen on my Fire by randomly pushing buttons, and now, I don't even remember how I did that.

46912
Ssherjj
Moderator
7 years ago
S
Fresh Face
spudgunFresh Face
posted in Webroot Mobile for iOS
Download Backup & Sync to Apple Ipad

Just renewed my subscription to Webroot Secure Anywhere for 5 devices. Besides my laptop i have an Apple Ipad. Tried to download Backup and Sync to my Ipad thru the App Store. Found the Backup & Sync page and tapped INSTALL, but then its asking me give my visa card details. Surely I do not have to pay again to download to my Ipad. My subscription was renewed 12 March 17. Many thanks for all comments.   Cheers   Paul.

3879
Baldrick
Gold VIP
7 years ago
S
sbranagan74
asked in Webroot Mobile for iOS
Backup & Sync App Crashes

When I try to log into the backup & sync app on my iphone it crashes.  It just goes back to the main screen on my phone.  Any help would be greatly appreciated.

3732
Ssherjj
Moderator
7 years ago
B
bonbon17
asked in Webroot Mobile for iOS
I just paid for Webroot SecureAnywhere Internet Security Plus and now I can't download it to mobile

I just purchased Webroot for mobile however it just won't download. I have done it many times on other devices but not on ios  Please help!  Thanks

3911
ProTruckDriver
Moderator
7 years ago
B
brenda234
asked in Webroot Mobile for iOS
How do I add my iPad ? Will it show as a second computers?

I am showing two laptops on my account.  Is one for my iPad?  I am so confused because I think I may have a virus.

5912
ProTruckDriver
Moderator
7 years ago
T
tallyhodesign
asked in Webroot Mobile for iOS
IOS Secureweb Browser WRI

I am looking for documentation about what specifically affects a site's WRI rating in the SecureWeb browser for iOS. A website I worked on has a WRI rating of 41-60 and I am trying to determine why.

3452
S
7 years ago

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