Login failure

  • 9 July 2012
  • 1 reply

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I keep getting a login failure message when I try to login to the app on my iPad!!

Best answer by MikeR 9 July 2012, 15:33

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Userlevel 7
Welcome to the forum https:///t5/user/viewprofilepage/user-id/3034!
I was not able to look up your account with the email you registered here on the Community with. I think this article on "https:///t5/Webroot-SecureAnywhere-for/Mobile-quot-Login-Failed-The-email-or-password-you-entered-is/ta-p/5812" errors will be extremely useful in your case.
If it is not, can you please provide me with more detailed information so I can help you figure this out ASAP!
Please send me a Private Message with the information below: Click on MikeR>Click "Send this user a private message"
  1. Any email adresses you have registered your Webroot products under
  2. Whether or not you have created a My Webroot Account and if your iPad is possibly auto-filling a different email address
  3. Any keycodes you have access to or that show up under "Manage Keycodes" within your My Webroot Account
  4. The specific wording of the errors you receive when trying to enter your credentials on your iPad
bcavalier replied in a Private Message: thanks so much but i was able to login now!!?