My initial scan with webroot has run for 144 hours and seems to be hanging??

  • 27 December 2016
  • 1 reply

Has anyone experienced very long run times with the scan?

Best answer by ProTruckDriver 27 December 2016, 23:49

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1 reply

Userlevel 7
Hello spobrien, Welcome to the Webroot Community Forum. :D
First make sure scanning external drives is unticked. Then run another scan.

If that didn't fix the problem, Please try a Uninstall / Reinstall of WSA:
To uninstall Webroot SecureAnywhere, follow the instructions below.
  1. Shut down SecureAnywhere by clicking the Webroot icon [img][/img] in the menu bar and selecting Shut Down SecureAnywhere. [img][/img] If prompted, confirm that you want to shut down SecureAnywhere.  
  2. Open the Finder by clicking the Finder icon [img][/img] in the dock.  
  3. Open the Applications directory. [img][/img]  
  4. Click and drag the Webroot SecureAnywhere program icon into the Trash [img][/img] in the dock. A confirming window appears.  Click Uninstall. [img][/img] Webroot SecureAnywhere is now uninstalled.  There is no need to restart your computer.  
Reinstall Webroot
 You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software.

To install the software:
  1. Click here to download the SecureAnywhere  installer to your Mac. Or Click here if you have the Best Buy Geek Squad Subscription service.
  2. Double-click wsamac.dmg to open the installer.
  3. Drag the Webroot SecureAnywhere icon into the Applications folder. [img][/img]  
  4. In the first activation window, enter your keycode and click Activate.
If you prefer you can Submit a Support Ticket which is free of charge with your Webroot subscription.