Not able to log in to my iPhone

  • 25 November 2012
  • 5 replies

I, too am not able to log into my iPhone account using the same credentials as my Internet Security Plus program. I understand I must register for the Backup &.Sync (which I don't even know where you do that) but this app should not be causing everyone so many problems especially when we have paid for a product that isn't working. This is NOT RIGHT! I am very frustrated as I have spent hours trying to get these websites to work and no one can answer my questions except for a community forum? Something is definitely not right and needs to be changed!

Best answer by MikeR 25 January 2013, 00:59

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5 replies

Userlevel 7
Badge +56
Hello Kalola05 and Welcome to the Webroot Community Forums.
As it's the weekend and there is a possibility that https:///t5/user/viewprofilepage/user-id/1016will be online tomorrow but if you feel you can't wait I would suggest that you Submit a Support Ticket so that you can get help 24/7.
Edit: Just a note that Back Up & Sync is only in the Complete version now.
Userlevel 7
Hi Kalola05,
I see that you have a subscription to Internet Security Plus and that you are not able to log in to the Backup & Sync app on your iPhone. This is because the Backup & Sync functionality is for Internet Security Complete subscriptions.I am sorry for any confusion or frustration.
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As I had previously mentioned, Yes, I understood that I needed a subscription to Back & Sync  and I did not have that. But I am unable to even log into the basic "Secure Webroot" app that I have now downloaded twice and should be able to sign into with the same login credentials as the Security Plus, correct? If this is so, why is it that I cannot sign in and why is it so many people have had the same problem signing into the "Secure Webroot" App?
Userlevel 7
The keycode for the free app needs to be associated with your existing Internet Security Plus account before you can log in with the same credentials. You can Send me a Private Message with the keycode to the free app or with any other email addresses that the free app might be listed under (a Gmail address perhaps) and I will associate it.
Userlevel 7
Hey Kalola05 - Were you able to download the Webroot SecureWeb Browser to use on your iPhone?
Edit 2/22/13: There hasn't been any response in quite a while, so we will assume this issue is resolved.  If not, please let us know.