I am also having trouble logging into Webroot SecureSync on my iPhone. I am using the same username/email and password, but it is telling me that it is incorrect. Please let me know how to fix this.
Claire
Best answer by YegorP
View originalBest answer by YegorP
View original@ wrote:
Hey clairebonchenko and Karemel,
I see you have been warmly greeted (thanks T.H and P.T.D for holding down the fort on this long Labor Day weekend!)...Basically, this is a "same issue, different reason" kind of scenario. But before I get into the solutions, I'd like to preface by saying that you must have a Webroot SecureAnywhere Complete subscription to use the SecureSync app for iOS.
Claire,
I wasn't able to find a Complete subscription using the email address you used to register here on the Community so I've sent you a Private Message requesting a bit more info. As we wouldn't want you posting personal information on a public-facing forum, please reply in a private message as well!
Keremel,
You've got a handful of keycodes under your email address and your "MyWebroot" account was attached to one of the expired ones so I went ahead and associated it with the new Complete keycode so you should be good to go. Let me know if you're still having any issue with the app.
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