Why can't I add my mobile devices on my iMac?

  • 30 June 2015
  • 1 reply

This is getting very frustrating.  I am wasting hours screwing around trying to get my devices up and running.
When I go into Mobile Security on my iMac and click on add a device, I get a message that tells me to download the app.  I've already done that on my iPhone and iMac.  Yet "add a device" doesn't wqork.  WTH!

1 reply

Userlevel 7
Badge +62
Hello @,
Welcome to the Webroot Community,
May I ask you what devices are you trying to add to your Modbile Security?
Please read this KB article here https://community.webroot.com/t5/Webroot-Mobile-for-iOS/How-do-I-add-an-iOS-device-to-the-mobile-security-area-of-the/ta-p/5195
If you are having other issues then please submit a Support Ticket free of charge with an active subscription and they will look into this for you.
Kind Regards,