Hello Sinam,

 

Welcome to the Webroot Community,

 

Would you try to uninstall/reinstall Webroot on your Android device.

 

https://community.webroot.com/t5/Webroot-SecureAnywhere-for/How-to-Uninstall-Webroot-From-an-Android-Mobile-Device/ta-p/140807

 

Please make sure you are installing the correct version. https://community.webroot.com/t5/Webroot-SecureAnywhere-for/Which-Android-Version-Do-I-Download/ta-p/37300

 

To reinstall go here https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Installing-Webroot-SecurityAnywhere-Mobile/ta-p/147065

 

If you still have issues then please Submit a Support Ticket which is free of charge with your Webroot subscription.

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