• 23 May 2017
  • 1 reply

I have an Android Tablet v.4.4 on my webroot security that keeps telling me I have a Trojan. The one listed above. When I try to remove it, it says, "Uninstall Unsuccessful." Any ideas?

Best answer by BurnDaddy 23 May 2017, 02:47

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1 reply

Hello shadowlite,
Welcome to the Webroot Community.
In the case of a possible infection, I recommend that you submit a support ticket to Webroot and they will check this for you. It may be malware but it could also be a false-positive and some files may need to be whitelisted. They will know for sure. Please note that if you subit a ticket, please wait until you get a response before submitting another ticket as this will put you at the end of the line.
You may also phone Webroot Support during normal business hours.
Call 1-866-612-4227
M-F 7am?6pm MT
Hope this info helps, ;)