billed twice for webroot premium

I got billed twice because I tried to buy the app from the webroot free and it didn't take so then I bought it from the Google play store. So I got charged twice.

Best answer by nic 6 May 2015, 00:18

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Userlevel 7
Badge +56
Let me see if I can get someone to help you out with that.
Userlevel 7
Badge +56
So your existing keycode supports 3 devices, therefore you don't need to buy a new keycode to protect your android device.  We'll refund both purchases and one of our support folks is creating a ticket and emailing you the details.  Basically you just need to take the same keycode from your original purchase, download this app on your phone, and enter that keycode you already have.  Look at the chart on this page and follow the row for "WSA-Internet Security Plus".  That will activate the app to give you the full functionality of the paid version, and count as one more device towards your three device license.  That leaves you with one remaining license to put on another computer or android mobile device.