Hi David,



Are you doing this on the Market/Google Play? It sounds like it's stuck. I'd suggest hitting the back button. If the purchase went through it will let you download the app. If not, it would still prompt to purchase it.

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Jim

 

Thanks for getting back to me so quickly.  I hit the back button, yet the next time I unlock keypad its there again trying to complete purchase

 

Any help greatley appreciated

 

David

 

 

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Hi David,



I'm not clear the back button is getting you off the screen you're stuck at, which is what the intent was. The device shouldn't lock itself just from hitting back. You could try turning off the device with the power button and restarting it.



The problem in this case seems to be with the Market/Google Play itself. If it was Webroot that was stuck, we could look at that in greater detail. However, a frozen purchase is going to be the purview of Google since the app that performs that purchase is theirs. If a device restart doesn't help, you may need to contact Google support on this issue.

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Thanks for the advice, that appears to have worked

 

Many thanks 

 

David

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