Completing purchase

  • 20 April 2012
  • 4 replies

My mobile (HTC) has Webroot SecureAnywhere Mobile Premier as the AV it expires in 2 days.  Currently displaying & has been for 20 minutes a splash screen stating Completing purchase...  Will it ever complete the purchase?

Best answer by JimM 20 April 2012, 21:53

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4 replies

Userlevel 7
Hi David,

Are you doing this on the Market/Google Play? It sounds like it's stuck. I'd suggest hitting the back button. If the purchase went through it will let you download the app. If not, it would still prompt to purchase it.
Thanks for getting back to me so quickly.  I hit the back button, yet the next time I unlock keypad its there again trying to complete purchase
Any help greatley appreciated
Userlevel 7
Hi David,

I'm not clear the back button is getting you off the screen you're stuck at, which is what the intent was. The device shouldn't lock itself just from hitting back. You could try turning off the device with the power button and restarting it.

The problem in this case seems to be with the Market/Google Play itself. If it was Webroot that was stuck, we could look at that in greater detail. However, a frozen purchase is going to be the purview of Google since the app that performs that purchase is theirs. If a device restart doesn't help, you may need to contact Google support on this issue.
Thanks for the advice, that appears to have worked
Many thanks