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I downloaded the webroot app on my Google Pixel 4a(5G) running Andoird 13

 

I go to create an account but it wants a keycode to create an account. How do I get a keycode before creating an account.

 

Typically software works like this…

 

Create account → Purchase Product → Get keycode → Enter keycode → Activate product.

 

This app is asking me for what normally happens in step four but wants it in step one before I even have an account.

 

Where do I get this keycode to create an account? There are no instructions in the app.

Hello @BlahBlah 

 

See here to see if it will give you some info?

 

 

Also: Purchase Product → Get keycode → Create account → Enter keycode → Activate product.

 

If you are a new user Create an Account here: https://account.carbonite.com/account/logon?ReturnUrl=%2f

 

If you need more help Contact Webroot Support: https://www.webroot.com/us/en/support/support-home

 

HTH,

If you are a new user Create an Account here: https://account.carbonite.com/account/logon?ReturnUrl=%2f

 

That link  isn’t helpful. When I visit it, its a login page, when I click the create account link it asks me what product I want (Computers or Servers or HIPAA). I don’t want any of those. I just want webroot on 1 Android device.

 

Why is it so hard to get this app on my phone? None of this makes any sense.

I have mine setup and running. Maybe it’s best to contact Webroot support.

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