Hello Dragonhalf97,

 

Welcome to the Webroot Community,

 

In your situation, unfortunately this is the lock screen behaving as designed.  This issue is explained in depth in this article. 

 

But please read this Android User Guide to try to unlock your device from the Online Account Console.

 

If this does not help then my advice would be to do a soft reset on the device or get your cell phone provider to assist.

 

Also you could Contact Webroot Support and they might be able to asist you. http://www.webroot.com/us/en/company/contact-us

This is a free service with a Webroot subscription.

 

EDITED: Please look here at this Thread

 

Hope this helps somewhat?

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