• 2 May 2015
  • 1 reply

Hi, I have WB on my pc , and wud like to install on my android tablet and phone. how do i do that

1 reply

Userlevel 7
Hi blossom214
Welcome to the Community Forums.
The first thing that we need to do is to make sure you download the right version for your license of WSA.  Please refer to this KB Article for help re. that.
In terms of installing the mobile version please see this KB Article for details.
Next, go to the Account Console and log in.  If you have not yet created your Account Console, you need to do this in order to log into the mobile apps correctly.
Once logged in, click your email address at the upper right corner and choose "Manage Users" from the dropdown.
Locate the profile (Email address) you are wanting to use to log in.  Check to make sure that all permissions are set to Access.  If you have WSA Internet Security Plus for your computer, you will need Mobile Security and Password access.  If you have WSA Complete for your computer, you will need Mobile Security, Back & Synch and Passwords all set to access.
If you do not have a license for your computer, and are using only the standalone Android app, you will need just Mobile Security set to access.
If these permissions are not correct, click the little "person icon" at the far right end of the profile you need to edit.  On the next screen, click the Access & Permissions tab at the top.  Adjust your settings here, and while you are here check the key code listed. If you are using the Mobile App as part of the protection you received  with WSA for your computer, the key code must not be expired, and if you have WSA Internet Security Plus or WSA Complete for your computer this key code should match what you are using on the computer application.  If the Key Code expired or does not match the key code for your computer, you may need to Submit A Support Ticket for assistance.  
Please note that changes to settings in the Account Console can take 20-30 minutes to take effect, so grab a chair, a nice cold glass of water and relax a few minutes.  
If for any reason when you attempt to login you get a failure then please refer to this KB Article which may help as well.
Hopefully the above will be of assistance to you but please do come back here if you have any further questions or anything in the above is unclear.
Regards, Baldrick