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Hi all, 

 

I am having trouble with Webroot on my Android Tablet.

 

I have three "click to fix" issues with: Install Shield is off, File System Shield is off, and Execution Shield is off. When I "click to fix " , nothing happens. I believe this is due to my changing/refreshing my activation code once I installed Webroot on my Android Tablet.

 

When this happens, (or not happens), I click on the help button where I login to my Webroot account and receive a message along the lines of "access denied- you do not have sufficient credentials/permissions to perform this action" or whatnot. I am thinking that this is also related to the changing or refreshing the activation code. 

 

Thoughts? Thanks in advance! 

 

-Sara 
Hello @,

 

Welcome to the Webroot Community,

 

Please have a look at this KB article about and see if this will help you fix these issues. If you continue to have this protection disabled. I'd advise a uninstall and reinstall of Webroot on your tablet.

 

Here is instructions to uninstall Webroot from an Android device.https://community.webroot.com/t5/Webroot-SecureAnywhere-for/How-to-Uninstall-Webroot-From-an-Android-Mobile-Device/ta-p/140807

 

Edit: Make sure you are installing the right Webroot version for your Android Tablet: https://community.webroot.com/t5/Webroot-SecureAnywhere-for/Which-Android-Version-Do-I-Download/ta-p/37300

 

Then reinstall and here is the instructions if you need them. https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Installing-Webroot-SecurityAnywhere-Mobile/ta-p/147065

 

If you are still having issues then please submit a Support Ticket and they can resolve this for you free of charge.

 

 

KInd Regards,

 

 

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