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User name & password are good, however, the sign-in won't accept my six# keycode.
I would recommend that you Open a Support Ticket as they will be able to quickly help you resolve this. 
User name & password are good, however, the sign-in won't accept my six# keycode is like (Edited out the link for security reasons. By @Ssherjj )

Did you find any good solution? It seems I faced the same problem here.
Hello @wendyee ,



Welcome to the Webroot Community,



Sorry you are having issues. Sometimes it works if you change your Security Code.



Please sign in HERE with your email address. Then click HERE "Forgot Security Code".



If all else fails then Submit a Support Ticket and they can check into this for you Free of charge.



HTH?

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