Hi. I've got a concern about webroot on my android phone.
This evening while I was making a call, my phone came up with the "device locked" message. This is despite the fact that I had not activated any of the lost device protection actions, changed my sim card or done anything that should have resulted in my device being locked. I also noticed that the "emergency call" feature of the locked device screen didn't work - pressing it just prompted me to enter my password again, so had I needed to make an emergency call during this time I would have been unable to, which is a bit worrying.
I have since managed to unlock it by resetting my password online, but I am concerned about how it came to be locked in the first place. I use this phone for work, so if this were to happen again during the work day and prevent me from making or answering calls it would be a big problem for me.
Would anyone be able to let me know why my device might have been locked? Prior to this happening, I had only been using the phone to make normal calls, to numbers which I call frequently.
Thanks in advance!
Locked phone
I apologize that this happened and I am glad it did not interfere with your job. We may be able to investigate what triggered the lock by gathering mobile logs through our support system. I have only seen device locks when the SD card is removed or when a lock is manually triggered, but to investigate this instance it would be best to Submit a Support Ticket. You can let me know when you do and I will send the log gathering instructions.
Hey itsapanda- I was just wondering if you opened a support ticket and if you need further assistance. I did not see a ticket under your email address and wanted to make sure that you were taken care of.
Marking this thread as resolved, please let me know if you need assistance.
Marking this thread as resolved, please let me know if you need assistance.
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