Login Failed Error

  • 18 October 2012
  • 1 reply

I had to do a factory reset on my phone.  When I redownloaded Webroot SecureAnywhere Mobile Complete and tried to login I got this error message: "Login failed.  The email or password you entered is incorrect."  I am using the same email and password that I use to login to mywebroot on my PC.  Any ideas on why it won't work and what I need to do?  Thanks.
I have checked out the post in knowledge base regarding this issue and still have no luck.  I've reset my password, made sure capslock wasn't on, my device isn't rooted, etc.

Best answer by MikeR 19 October 2012, 01:09

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1 reply

Userlevel 7
Hey cscruggs,
I am sending you a private message with instructions on how to resolve this issue. Please respond via private message and we will try to get this resolved for you asap. 😉