Lost Android device

  • 9 September 2012
  • 4 replies

I have my android phone registered with webroot but I originally had my Motorola Xoom tablet installed with webroot but it doesnt show up on my webroot account.
I have now lost my Tablet and i believe I can lock it remotely and locate it using webroot. Can anyone help?

Best answer by MikeR 9 September 2012, 18:00

View original

4 replies

Userlevel 7
Badge +56
Hello dogsoldier and Welcome to Webroot Community Forums!
A Webroot Staff member should be online soon to help you with your issue! In the mean time maybe this article may help you? https:///t5/Webroot-SecureAnywhere-for/How-to-Cause-the-Device-to-Scream/ta-p/5199
Thats awesome but its a device that doesnt have a sim card like my tablet.
Userlevel 7
Badge +56
You can also contact the WSA support inbox by Submitting a Support Ticket
Userlevel 7
Hey dogsoldier,
I'm trying to take a look on the back end to see why the tablet isn't showing up for you on your My Webroot Account.
Can you please Send me a Private Message with your email adress that you use for the online account.
Thanks TH for your suggestions!
The tablet was connected to a separate My Webroot Account and it has not checked in with the server which could be because there has not been an active 3G/4G/wifi connection.