Mobile device blocked

  • 31 December 2012
  • 1 reply

Please help me. My mobile device Samsung Galaxy Note II N7100 is locked by Webroot security. I change my chip (from 55 22 99462322 to 55 22 88043550) and the password (edit: removed user's password for security purposes) is unrecognized. How to proceed? Thanks. SERGIO VIANNA PEREIRA.

Best answer by JimM 31 December 2012, 20:14

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Userlevel 7
All of the information we have pertaining to this problem is available in this knowledgebase article.  If the device has an internet connection, you can perform a password reset via the online console.  Otherwise, you will need to input the old password.