Mobile protection

  • 6 May 2023
  • 1 reply

Userlevel 3

I’ve just renewed my Webroot sub but I cant tell if my mobile and my wife’s are protected. They seem to be working as usual, but but but.

When I go to myaccount/security, I can see that my laptop is protected, but nothing else. At the bottom of the page it states, “*Mobile and Chromebook devices aren't displayed for the moment.” That moment has actually lasted months.

Any idea who/how to get it working?




Best answer by TripleHelix 6 May 2023, 17:23

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Userlevel 7
Badge +63

Hello @Alasdair 


Yes Mobile devices will not show on the online account anymore for what ever reason and if it’s working well then your good to go! I had issue with the newest Mobile app update and see here as to what I did to fix it:


From the Google Play store:


Go to your online Webroot account


Look here and I just checked and it found my device via Google Find My Device right at where I am.


Click on picture to see full size.