Multiple payments for tablet

  • 10 February 2017
  • 1 reply

Hi. When I powered up our tablet today it signaled me that our subscription had expired. My wife reminded me (after I paid the ~16 dollars....) that she had done the same thing back in November. I verified the Google play store receipts and she was correct. The 16 bucks is for a years subscription. How do I get my money refunded and how do I prevent this from happening again. We don't use the tablet very often so it seems if it is off for a while when powered up it defaults to an expired state.......

Best answer by ProTruckDriver 10 February 2017, 01:18

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1 reply

Userlevel 7
Hello Orion,
I would submit a Support Ticket or Contact Webroot Support  and explain the double payment and let Webroot sort this problem.