Hi, I'm trying out Webroot Android on our family phones.  I put it on an LG V20 and tried out the locate feature.  All worked as expected, phone responded & located, position reported.  However, this locked the phone with the "This phone has been locked by Webroot, enter Webroot password" (or similar) but does not put up the keyboard to enter the password!  This has rendered the phone inaccessible.  I have a request in to support, but thought I'd check here if this has been encountered / solved before.  Thanks.

 

ps--Webroot, I really don't want the phone locked so dramatically if I locate it.  The lock button is right there and I know how to use it.  What if I want to silently locate it or spy on my kids?  If a thief sees right away the phone and s/he are being tracked they're either going to toss it or turn it off.