Anyone receiving alerts for "com.customermobile.preload.vzw" I think this is a possible false positive.
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Hi SPT71
Welcome to the Community Forums.
If you believe that this is indeed a false positive then it is recommended that you are advised to Open a Support Ticket to let the Support Team know so that they can check the veracity of the supposition.
Regads, Baldrick
Welcome to the Community Forums.
If you believe that this is indeed a false positive then it is recommended that you are advised to Open a Support Ticket to let the Support Team know so that they can check the veracity of the supposition.
Regads, Baldrick
I got the same thing yesterday. submitted a message and waiting to hear back.
Hi mackaan
Welcome to the Community Forums.
You have adopted the best approach in the circumstances.
Regards, Baldrick
Welcome to the Community Forums.
You have adopted the best approach in the circumstances.
Regards, Baldrick
Greetings @ and @ . Welcome to the Community!!
A user on Twitter inquired about this specific detection as well. After reaching out to our Mobile Threat Team, this is their response:
"This app was picked up by our heuristics. Due to the nature of "demo" apps, this can happen sometimes. Many of these apps have tons of permissions and access to devices for demo purposes (whether it's in-store demos or "first time user" demos). These are not malicious, however, and get flagged by accident."
This false positive will be resolved shortly in the next database update. We appreciate you letting us know!
A user on Twitter inquired about this specific detection as well. After reaching out to our Mobile Threat Team, this is their response:
"This app was picked up by our heuristics. Due to the nature of "demo" apps, this can happen sometimes. Many of these apps have tons of permissions and access to devices for demo purposes (whether it's in-store demos or "first time user" demos). These are not malicious, however, and get flagged by accident."
This false positive will be resolved shortly in the next database update. We appreciate you letting us know!
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