Problem using webroot security & antivirus mobile premier on Kindle

  • 31 August 2013
  • 1 reply

Hi, due to having quite a number of problems during the last 6 months with my Kindle which has resulted in my having to reset it to factory settings I now find that I cannot use the above software (downloaded & paid for from the Amazon app store) due to my registering it too many times, I have deleted all the entries from my online webroot account but still I can't use the app, it has been working for around 5-6 months with no problem & until tonight I could just enter my account details no problem, it says the device currently doesn't have internet access & underneath it says key attachment has been exceeded yet I can access the web & download other apps with no problem.

Best answer by RetiredTripleHelix 1 September 2013, 00:09

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Userlevel 7
Badge +56
It would be best to Submit a Support Ticket so they can look at the back end of your account and help you!