Renewal problem on Android

  • 27 November 2015
  • 1 reply

License expired on my wife's phone. When I press the prompt to "Renew Now" it responds with message "Completing the Purchase" and we see a little circle spinning on the display. But it just spins forever and never finishes the transaction. What is your advice to remedy the problem?

1 reply

Userlevel 7
Badge +62
Hello The_Klink,
Sorry you are having issues with the renewal process. Are you trying to renew the Webroot Mobile Premiere Version?
Please contact support through HERE Be sure to include your full name and the Gmail address you use for your Android device so that we can locate your account.
Purchases & Renewalshttps://tel:18666124268
Mon-Fri 7:00 AM to 6:30 PM (MST)
Sat-Sun 7:00 AM to 6:00 PM (MST)
Just to let you know the offices will be closed for the holidays.